We’ve all been there, emailing to a customer and wishing that we could simply create a pre-created response to save typing the email for the 100th time.  With V4.0 – you can! I call this “canned” email for the purpose of this post.

With V4, you have two choices, you can set an auto responder or a client email.

So what is the difference?? The easiest way to describe the difference is that a customer email is where you physically click email to email the client in CE and then select one of the canned emails to send. An autoresponder is where you can set a “canned” response to be automatically sent when a client emails in or submits a ticket that matches certain criteria, for example when a client submits a cancellation request you might want to entice them back with a special discount automatically.

Right – let’s go through setting one up ….. System Setup > Support > Email Routing > Autoresponder Template

Scroll to the bottom and then select the type of responder you want, a selectable email response or an autoresponder (as in above picture).

Then create the reply – for this example I’ll pretend it’s a response to a cancellation.

In reality – this could be anything under the sun, as you can apply routing rules to emails, the possibilities are endless.

I’ve changed the above reply to be “customer email”.  Now when I select a client and then select “email client” I can choose the reply I just created.

Of course, I could have simply assigned this to a routing rule for cancellations so that it was all automatic, but then then I wouldn’t have been able to show you it in action!

So, one of biggest new features in v4 has to be multi currency. This isn’t entirely new to CE as you have always been able to pass the currency in the signup url in the format “&currency=USD”. However, with V4 you simply set the currencies required and the client can choose at checkout!

Right – let’s look at the steps!

1. We need to enable multi currency first. System Setup > Settings > Billing and scroll to the bottom of the page

enable multi currency first

2. Now that we have enabled it, we need to choose how the currencies will update. You have two choices, depending on how quickly that you want them to update – every minute / hourly / daily etc and the actual currency needed.

So, into System Setup > Plugins > Currencies ;

Euro Central Bank

This plugin is updated daily by the European Central Bank between 2:15 p.m. and 3:00 p.m. CET.
It contains rates for the following currencies: USD, JPY, BGN, CZK, DKK, EEK, GBP, HUF, LTL, LVL, PLN, RON, SEK, CHF, NOK, HRK, RUB, TRY, AUD, BRL, CAD, CNY, HKD, IDR, INR, KRW, MXN, MYR, NZD, PHP, SGD, THB, ZAR, EUR

XE

The XE Datafeed requires one license per computer and is available in four frequencies: daily, hourly, every 15 Minutes, and every 60 Seconds. It is web-based, so there is no need to buy costly hardware or decipher complicated software.
You can tailor your Datafeed to your specific needs and even include every world currency. For the Daily Datafeed, you can choose the time of day that your rates are updated. Other frequencies are updated starting on the hour mark.

3. Once you have enabled the currency update, technically – that’s it! You set your products in your base currency and CE does the rest! One thing to remember is that the list of currencies customers will be able to choose from is defined in system setup > billing > currencies , so you will need to remove the ones that you do not trade in.

The VPS (or virtual private server) market has gone under some major
changes in the last several months. Many new control panel providers have
entered the market to try and gain some of the share that Hypervm
previously had.

With this in mind, ClientExec have been in talks with several companies to
establish the main contenders, and to work out a development plan to
provide CE users with an automatic way of provisioning VPS.

We are delighted to announce that the first (there is more to come)
completed plugin is FluidVM.  FluidVM was chosen as it has several great
features:

• Easy Hypervm migration
• Support for Xen, Openvz and KVM
•  iSCSI SAN support
• Countless features for VPS hosts to take advantage of
   excellent documentation and lively support and forums

Now ClientExec users can take advantage of this plugin with the following
features:

• Create,Delete,Suspend,Unsuspend within CE itself
• Integrated signup to include choice of OS templates and even the number
  of required ip’s

For full instructions on adding FludiVM to your CE install, please see the
FluidVM wiki at http://wiki.fluidvm.com/index.php?title=Client_Exec_Setup

If you have any suggestions or recommendations on other providers, we would
be delighted to receive your feedback