To enable email piping of support tickets when using a Direct Admin control panel you may need to use the following examples:
1) Forwarder entry:
"|/usr/local/bin/php -q /home/USERNAME/domains/SOMEDOMAIN.COM/public_html/members/SupportPipe.php"
2) Add the following line to SupportPipe.php on line 11:
ini_set("include_path", ".:/usr/local/lib/php:/home/USERNAME/domains/SOMEDOMAIN.COM/public_html/members");