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[Gmail] Email was not sent due to an error in Email configuration.

 August 1, 2014     0 Comments

This tutorial is for companies that are using Google Mail for their Outgoing SMTP mail settings.

Error:

These steps should be taken to both diagnose and resolve the issue:

  1. Make sure you followed the correct setup procedures.
  2. Navigate to Settings -> Email. Be sure that if you are utilizing SSL port 465 that you have prefixed ssl:// before Gmail's hostname.
  3. Enable logging:
      • Look for any timeout entries. They would appear as: SMTP -> ERROR: Failed to connect to server: Connection timed out (110) 
  4. Verify that port 465 is open outbound on your firewall.

If these steps do not address your issue, please submit a ticket.

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