This tutorial is for companies that are using Google Mail for their Outgoing SMTP mail settings.
These steps should be taken to both diagnose and resolve the issue:
- Make sure you followed the correct setup procedures.
- Navigate to Settings -> Email. Be sure that if you are utilizing SSL port 465 that you have prefixed ssl:// before Gmail's hostname.
- Enable logging:
- Look for any timeout entries. They would appear as: SMTP -> ERROR: Failed to connect to server: Connection timed out (110)
Verify that port 465 is open outbound on your firewall.
If these steps do not address your issue, please submit a ticket.
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